Pretty simple way of doing business. I visited two stores in the Columbus Ohio area and checked the web and found not one duvet for the 60% off. © 2020 ForLocations.com All rights reserved. Most were 20% off. Pottery Barn's' new interactive desktop tool makes it easy to furnish and decorate every room in The Client's home. A few months ago I ordered over $200 in merchandise from online for my nursery. Customer Service made it clear they don't care and its not their fault. My order was supposed to ship on March 15th and after several attempts to have this date expedited. I will never buy another thing from this company again and will strongly advise people to not shop at Pottery Barn. Also, you should look at your customer service system...hire more people...teach them how to be friendly and helpful instead of saying I can't help you with that. Rights Reserved, You Are About to Contact PissedConsumer.com. Can't believe how rudely I was treated by an employee at Briton Lakes store when I had a complaint about a product. When the local store was asked, they stated it is included sometimes others not. Try Ikea or Potterybarn. then after not hearing from anyone for 3 weeks, after few very frustrating calls to PB who has no connection to the delivery company (which is sad), commits to deliver the items on 10/23. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. The material on this site can not be reproduced, distributed, transmitted, cached or otherwise used, except with prior written permission of Multiply. The first day of school means everything to me. Latest delivery was 1 weeks ago. Every single time I called I get a different answer. When I inquired about a price adjustment, I was told the new corporate policy wouldn't honor the new price! I ordered a fabric queen size bed. When I said I want to cancel an order that has been on back order, they immediately turn rude and transfer me back to the neverending "hold". I appreciate your consideration!! 7 days a week, 5:00 am - 9:00 pm (PT)0011 800 15002222 From Australia+80015002222international@potterybarn.com, Customer Care, Delivery Service, Shipping Service, Pros: Well, I think that may qualify as stealing. Called corporate offices and no one is available to take my call. Maggie went above and beyond and spent a lot of time helping me get what I wanted for my baby on the way. Pottery Barn Corporate Office & Headquarters 3250 Van Ness Ave. San Francisco CA 94109 Pottery Barn corporate phone number: (415) 421-7900 Average Rating and Total Reviews Almost all of Pottery Barn's products are exclusive to its catalogs, web site and stores. Most horrific experience ever. They do not have the resources or know-how. © 2015 eCorporateOffices.com All rights reserved. The Company are part of "Williams-Sonoma, Inc." which includes Williams Sonoma, Pottery Barn, pottery barn kids, PBteen, west elm, Rejuvenation and Mark and Graham. It's a wonder the Bombay Company went out of business 10yrs ago. Stop selling them now! Why don't libraries smell like bookstores? Pottery Barn Overview. The customer service department for furniture is nothing but people look at a computer screen and reading what it says. because we were about 5 mins late, the delievery company left with no calls to us. Since the 30th of July I have been trying to resolve an issue with an outdoor rug that completely fell apart. 8 reviews of Pottery Barn "Great selection, helpful employees, organized and inviting store. They keep coming. I am 64 years old, and this is the worst experience I have had. Very frustrating that you can only use one coupon code per order. Each time we call they tell us it'll be another month. HORRIBLE is the word that can be used for customer service department at Pottery Barn. Just hung up phone with on line people who are not up to speed, but suggested I call 866-234-2029 to verify validity of my reward status. I sent the obligatory photos as requested of the damage and have sent an excessive amount of e-mails in an attempt to follow-up with absolutely no response. I emailed once again to explain the situation and ask just for the piece that is bent. I haven't receiived it yet - the end of March 2013. Is this correct? I have been waiting for three items from a four item order. I hope they go out of business! The Call center associates are condescending and are not able to make a decision. Better and more effective custimer service at Target. The designs are so fun and cheerful and should be available for all ages. All rights reserved. Oh and I have never in my life had such horrible customer service. When I get ahold of someone in new orders and say I want to speak to a management person, they send me back to the neverending hold. Copyright © 2020 Multiply Media, LLC. Do not worry I have been getting my bill on time......... Bought an expensive outdoor patio set. Last time, I place an order with Pottery Barn for furniture. Ughhh the ONE time I tried a super expensive, America's top 1% store instead of Babys R Us, I am once again reminded of why I hate these overpriced, Waspy, elitist stores with NO customer service. At the present time, the company's corporate office is based in New York, NY. So In short you pay $2000 for unrepeatable junk. Exclusive Events Join us at select stores for fun events with our Registry experts. They will not refund my $1000 - Not impressed Pottery Barn. I use this forum to ask why the Teen catalog does not offer sheets in King. Unless there's a factory defect they pretty much read from a book that they can't help you. Hi, first of all I LOVE each of your stores! They track what you look at on their website and then they send you an email claiming it's on sale or on Clearance and then when you try to order it...lo and behold it is not on sale OR clearance. In January 1999, the company launched Pottery Barn Kids, a collection of furnishings for babies and kids that has Pottery Barn's comfortable and well-designed character as well as a whimsy of its own. Thank you Caroline from pbk registary. This is unacceptable at every level. Multiple phone calls, multiple emails, promised arrival dates, and I still do malt have it.

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