- Definition & Explanation, What Is Interpersonal Conflict at Work? To learn more, visit our Earning Credit Page. Classroom Management Scenarios 1. What do you think would be the results? What should he say or not say? Gigi is upset with the working style of her manager, which sometimes results in heated arguments. Put all the papers into a bag. Conflicts result in poor productivity, attrition or even violence at a workplace. Look at the following statements that summarize each of Simon's actions. One of the solutions is to equally split the time each uses the laptop. His co-worker Jimmy often comes late to work and tries to find loopholes, so he can do the least amount of work. 3. What have you observed as TC's and students? Conflicts like these cause confusion and resentment. This is team-to-team conflict, since it shows a failure in one's accountability towards another. Now let's analyze this scenario. These are important questions to consider, and considering them thoughtfully may well lead to improved communication and conflict resolution in your workplace. Scenario 17: A student has had a previous conflict with the professor of the course for which you are TAing. How can Gigi avoid heated arguments, but still make her point about customer service. Before selecting a replacement, she quickly scans the ED physician schedule to see which physician is on for the early … See the Social Skills Worksheets as well. He is hardworking and always on time at work. Simon watched Jimmy be late often before he finally reminded him of the tardy policy at work. Simon did eventually speak to Jimmy about the tardy policy. Based on everyone's viewpoint, problem-solving options should be chosen to reach a fair agreement. Simon is concerned about Jimmy's job and wants to ensure that he doesn't get fired for not following the company's policy. Other students in … In this case, Simon and Jimmy should sit together and share their thoughts and concerns. Be Ready for Conflict and Be Confident in Your Ability to Resolve It! Write down your response to the following questions before reading the resolution. If you have an odd number of students, you can do one group of three--but this activity works best when the conflict scenarios can be simplified to two distinct sides. Upset with Jimmy's behavior, Simon decides not to talk to him. Teach —Use role-plays, scenarios, current events, and other real-life situations to teach students the appropriate ways to handle conflict. just create an account. Consider, discuss, and respond to the following situations. In any organization, conflicts, meaning clashes or problems or even fights in this context, can arise between co-workers, subordinates, managers or between employees and stakeholders. Where does this conflict stem from? Not sure what college you want to attend yet? Simon then watched Jimmy come in late for several days in a row, after this reminder. Conflict: You get along with your principal, but they treat others poorly. Simon needs to allow Jimmy to share his reasons for coming late to work quite often. Gigi loves her job and tries to keep a high quality of service at work. Conflict Resolution . - Techniques, Definition & Examples, Study.com's Top Employee Training Courses, Business 307: Leadership & Organizational Behavior, KPIs & Performance Management for Supervisors, Influence & Persuasion for Front-Line Managers, Managing Employee Performance for Supervisors, Giving & Receiving Feedback for Supervisors, Supervision: Skills Development & Training. She responds to customer queries through phone and email. Let's analyze this situation. first two years of college and save thousands off your degree. Create an account to start this course today. 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